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Brown County dispatchers working to reduce response times

GREEN BAY, WI (WTAQ) - Rescuers and dispatchers in the Green Bay area are working to reduce their emergency response times.

That's after the city's new fire chief said his crews were too slow.

The Green Bay Press-Gazette says about half of the fire department's responses last December took longer than the industry standard of 90 seconds.

Fire Chief David Litton said part of the problem was that dispatchers started the response clock before they sounded the alarms to the fire stations. He also said Brown County's dispatchers took too long asking questions before sending out rescuers to medical emergencies.

Now, dispatchers are being retrained to sound the alarms more quickly, to get rescuers on their way faster.

The new process is due to begin April 1st throughout Brown County.

(Story courtesy of Wheeler News Service)