MADISON, WI (WTAQ) - The state DNR will expand its customer service to five days a week at over two dozen locations throughout Wisconsin.
Former Governor Jim Doyle cut service hours to save money.
But DNR Secretary Cathy Stepp says customers don’t know when to come in when centers are open just 2 to 3 days a week.
She promised a year ago to make the agency more customer-friendly. So her agency is expanding its customer service hours by 40 percent despite the state’s current budget crunch.
Full service centers in Eau Claire, Spooner, Rhinelander, Green Bay, Fitchburg, and Milwaukee will be open from 8:30 a.m. to 4 p.m. Monday through Friday.
Rhinelander began the new hours Tuesday, and the others will start them on February 6th. 21 satellite centers will open from 11 a.m. to 2 p.m. each weekday.
The DNR has also lined up 250 businesses to provide registrations for boats, ATV’s, and snowmobiles – which means people no longer have to visit DNR centers for those items.
